Slip-on ballerina in leather with sequins.
Orders will be shipped immediately upon formalization of payment. It should be noted that our Customer Service department will keep you informed of its status during preparation and shipping whenever you wish through our trusted transport.
The cost of shipments to the Peninsula is calculated based on the amount of the order.
In the case of clients from the European Union, the Balearic Islands and the Canary Islands, due to their logistical problems, they will be responsible for shipping, taxes, fees and tariffs derived from the importation of the various items. To do this, contact us.
For shipments other than the destinations detailed above, they will be sent postage due. In any case, the merchandise will be insured with the mandatory insurance established by law, according to the Organic Transport Law (LOT). Orders will be shipped immediately upon formalization of payment.
When filling out the purchase information, the possibility of sending it to a different address than the billing address is considered.
To do this, simply enter the address that you consider appropriate when filling in the data at the time of registration and/or select the “Use this address for invoices as well” box. By default it will be checked and if it is not selected, the recipient of the shipment will not receive the invoice for the order, it will reach the buyer.
To avoid delivery incidents (wrong addresses, inability to find someone at home, etc.), it is essential to complete the form correctly, and it is mandatory to fill in the box relating to the contact telephone number.
The assured delivery time is 3-4 days for the entire national territory, although most deliveries are made within 24-48 hours.
In the event of any incident (delay, transportation failure, etc.), Customer Service will contact the buyer to notify it, so that the customer can decide if they are interested in continuing with the order process.
For any questions or suggestions, you can contact us through our customer service and we will assist you as soon as possible.
Depending on the location and shipping method selected or if the shipment meets the free shipping conditions, transportation will be exempt from payment.
We will accept returns of products as long as they are received in the store within the first 14 calendar days, counting from the date of purchase of the product by the customer and as long as the conditions required by Law 47/2002, regulating the organization, are met. trade.
The customer will assume the shipping cost for returns.
Only returns previously authorized by us and in writing will be accepted. To request this authorization, the customer will contact us in advance and once authorized (Downloading the withdrawal form from this link), the shipping address of the merchandise and the conditions for the return to be accepted will be indicated. The merchandise must be returned in its original packaging, in perfect condition and protected so that it is not received with seals or adhesive transport tapes.
Returns will be handled at the following address:
INMA_LO.
C/ San Marcial 4, 20005 Donostia – San Sebastián (Guipuzcoa - SPAIN)
Once the merchandise is received and verified to be in perfect condition, the amount will be refunded, reserving the right to pay a lower amount if the material does not arrive in perfect condition. Transportation costs incurred for the return will be borne by the customer.
Important
RETURNS ARE NOT ACCEPTED ON OUTLET ITEMS. Shipping costs for these items will always be the responsibility of the customer.
In order to process a claim for damage during transport, you must notify the transport agency within a maximum period of 24 hours or, if the external packaging is damaged at the time of delivery, indicate it on the delivery note that is signed upon receipt. the request.
Once the claim is made, we take charge of collecting the defective product and once received, we proceed to send a product in perfect condition at no cost to the customer.
For any suggestions or questions, you can send us what you deem appropriate through our customer service and we will assist you as soon as possible.
You can pick up your order at our store on San Martzial Kalea, 4, Bajo.
Once the order is prepared, we will notify you so we can collect your new purchase. Of course, this option is free of charge. The deadline for collecting packages is 14 business days, after that period there will be no possibility of returns.
You can also return the products to our store on San Martzial Kalea, 4, Bajo.
Opening hours:
For any change in store, you must notify us by filling out the Customer Service form, at least 24 hours in advance.
The security of the information that customers purchase at Inma_Lo is one of our top priorities. At Inma_Lo we invest a large amount of resources and use the latest technologies available so that your payment data is processed in secure environments.
Our e-commerce platform has different certifications of good practices in information security management, as well as compliance with Data Security standards for the Payment Card Industry that verify that we follow the most demanding recommendations and standards. of the industry to provide you with a shopping experience in a private, honest and safe environment.
When placing the order, the customer can freely choose to pay for purchases made at Inma_Lo by:
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