Changes and Returns

Returns & Exchanges

We will accept returns of products as long as they are received in the store within the first 14 calendar days, counting from the date of purchase of the product by the customer and as long as the conditions required by Law 47/2002, regulating the organization, are met. trade.

The customer will assume the shipping cost for returns.

Only returns previously authorized by us and in writing will be accepted. To request this authorization, the customer will contact us in advance and once authorized (Downloading the withdrawal form from this link), the shipping address of the merchandise and the conditions for the return to be accepted will be indicated. The merchandise must be returned in its original packaging, in perfect condition and protected so that it is not received with seals or adhesive transport tapes.

Returns will be handled at the following address:

INMA_LO.
C/ San Marcial 4, 20005 Donostia – San Sebastián (Guipuzcoa - SPAIN)

Once the merchandise is received and verified to be in perfect condition, the amount will be refunded, reserving the right to pay a lower amount if the material does not arrive in perfect condition. Transportation costs incurred for the return will be borne by the customer.

Important

RETURNS ARE NOT ACCEPTED ON OUTLET ITEMS. Shipping costs for these items will always be the responsibility of the customer.

Products Damaged by Transport

In order to process a claim for damage during transport, you must notify the transport agency within a maximum period of 24 hours or, if the external packaging is damaged at the time of delivery, indicate it on the delivery note that is signed upon receipt. the request.

Once the claim is made, we take charge of collecting the defective product and once received, we proceed to send a product in perfect condition at no cost to the customer.

For any suggestions or questions, you can send us what you deem appropriate through our customer service and we will assist you as soon as possible.